EvolutionBox Refund Policy

At EvolutionBox, we are committed to providing high-quality IPTV services with reliable uptime and excellent customer support. This Refund Policy explains when and how refunds may be issued. By subscribing to our service, you acknowledge and agree to the following terms.


1. General Policy

All purchases made on EvolutionBox are final. Because IPTV services are digital and instantly delivered upon activation, we do not generally offer refunds once your account credentials have been sent and activated.


2. Eligibility for Refund

Refunds will only be considered under the following circumstances:

  • The service fails to work completely after activation, and our technical support team confirms the issue cannot be resolved within 24 hours.
  • Payment was charged multiple times for the same order due to a technical error.
  • An incorrect subscription plan was purchased, and the user contacts us immediately before activation.


3. Non-Refundable Situations

No refunds will be issued in the following cases:

  • If the user provides incorrect device or app details preventing activation.
  • If the user fails to follow the installation or setup instructions provided.
  • Internet speed, buffering, or ISP restrictions beyond our control.
  • Service downtime caused by third-party content providers or maintenance.
  • Requests made after the service period has started or been used.


4. Free Trial Policy

All new users are encouraged to request a 24-hour free trial before purchasing a paid plan. The free trial allows users to test channel quality, app compatibility, and stability before committing to a subscription.


5. Refund Process

If you believe you are eligible for a refund, please contact us within 24 hours of activation by sending an email to info@evolutionbox.live with:

  • Your order number or email address used for purchase.
  • A detailed description of the issue experienced.
  • Screenshots or proof of the problem if applicable.

Refunds, if approved, will be processed within 5–7 business days to the same payment method used.


6. Chargebacks

Any chargeback or payment dispute filed without contacting our support first will result in immediate termination of the account and permanent blacklisting of the user from our services.


7. Contact Us

If you have questions or concerns about our Refund Policy, please contact our support team via email at info@evolutionbox.live.

Last updated: October 2025
Website: www.evolutionbox.live
Support Email: info@evolutionbox.live